Patient Relation

 
Tahir Medical Center`s Patient Relations department is available to act as a liaison between patients and their attendants and hospital Administration & medical teams, to address day to day issues. They are available to assist patients and families to ensure that their experience with Tahir Medical Center (TMC) becomes a positive one.  Should a concern about your experience arise, we first suggest, if possible, you discuss your concern with the involved parties.  If the concern remains unresolved, please contact Patient Relations Department and we will be happy to assist you.  Your discussions with Patient Relations staff members remain confidential and do not negatively affect your care. Our goal is to serve all our patients and make their stay with TMC as comfortable as possible.
 
Complaints / Suggestions / Feedbacks
 
Feedback is a valuable tool in making improvements throughout TMC. Your complaints, suggestions and feedbacks about our services and standards are very important for us. Complaint/Suggestion boxes are installed at the reception; and (remove) the PR team regularly collects all the feedback forms and due action is undertaken.
 
Every week, a Committee, appointed by the management of TMC, reviews all the complaints, feedbacks and suggestion forms, and takes necessary steps to implement the preventive action so required.
Services Offered
 
Patient Relations Office at TMC also conducts regular and structured Patient Satisfaction Surveys in different clinical and administrative areas. These surveys are aimed at finding out the patient and their attendants' level of satisfaction with our services offered.
 
The findings of the surveys are compiled using different statistical techniques and the reports are presented to the Management for necessary action.
Office Location: Ground floor next to the Emergency department's door.

Office Hours:  Monday-Saturday, 09:00 a.m. - 05:00 p.m.

Patient Relations Department

419/A Amir Khurso Road, C.P Berar Society,Block 7-8,

Tel No: 

(92-21) 4380161-64


 
You can also send your compliments/suggestions to Patient Relations Department through email.